Baby1stRental Privacy Policy

Effective Date: February 4, 2026
Last Updated: February 4, 2026

Introduction

Welcome to Baby1stRental. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.baby1strental.com), use our services, or communicate with us.

By using our services or providing us with your information, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

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Information We Collect

We collect several types of information from and about users of our services, including:

1. Personal Information You Provide to Us

When you rent equipment from Baby1stRental, we collect personal information that you voluntarily provide, including:

• Contact Information: Name, email address, phone number, billing address, and delivery address
• Payment Information: Credit card details and billing address (processed securely through our payment processor)
• Rental Details: Equipment rented, rental dates, delivery/pickup locations, and special requests
• Account Information: If you create an account, we collect login credentials and preferences
• Communication Records: Messages, texts, emails, and phone call records related to your rental

2. Information We Collect Automatically

When you visit our website or use our services, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, and other website navigation information
• Location Data: General location information based on IP address or, with your permission, precise location data from your mobile device
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing behavior

3. Information from Third Parties

We may receive information about you from third parties, such as:

• Payment Processors: Transaction information and payment verification
• Marketing Partners: Contact information if you’ve interacted with our advertisements
• Social Media Platforms: If you interact with us on social media or use social login features

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How We Use Your Information

We use the information we collect for the following purposes:

1. To Provide and Manage Rental Services

• Process and fulfill your rental orders
• Coordinate delivery and pickup of equipment
• Communicate with you about your rental (confirmations, reminders, updates)
• Process payments and maintain billing records
• Provide customer support and respond to your inquiries

2. For SMS/Text Message Communications

If you provide express written consent by checking the SMS consent box during checkout, we will use your phone number to send you text messages, including:

• Order confirmations and rental details
• Delivery and pickup coordination
• Payment notifications and payment issue alerts
• Rental extension requests
• Equipment return reminders
• Service updates and important rental information
• Customer service responses
• Optional post-rental feedback requests

SMS/Text Message Marketing:
If you provide consent during checkout, we will send you marketing messages via SMS/text, including requests for reviews, feedback surveys, and occasional promotional offers. You can opt out of marketing messages at any time by replying STOP, without affecting your ability to receive transactional order-related messages. Your phone number will not be sold or shared with third parties for their marketing purposes.

3. To Improve Our Services

• Analyze usage patterns and customer preferences
• Conduct research and develop new products or services
• Monitor and improve website performance and user experience
• Troubleshoot technical issues

4. For Marketing and Promotional Purposes

With your consent, we may use your information to:

• Send promotional emails about special offers, new products, or upcoming events
• Display targeted advertisements on our website or third-party platforms
• Conduct surveys or request feedback about our services

You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. For Legal and Safety Purposes

• Comply with legal obligations and respond to legal requests
• Enforce our Terms & Conditions and other agreements
• Protect our rights, property, and safety, and the rights, property, and safety of our customers and others
• Prevent fraud, unauthorized transactions, and other illegal activities
• Resolve disputes and troubleshoot problems

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How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following circumstances:

1. Service Providers and Business Partners

We may share your information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: To process credit card transactions securely
• SMS/Text Messaging Services: To send rental-related text messages (e.g., Twilio)
• Email Service Providers: To send order confirmations and communications
• Delivery Partners: To coordinate equipment delivery (if applicable)
• Website Hosting and Analytics: To maintain and improve our website
• Customer Support Tools: To provide efficient customer service

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

2. Legal Requirements and Protection of Rights

We may disclose your information if required to do so by law or if we believe such action is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions or other agreements
• Protect the rights, property, or safety of Baby1stRental, our customers, or others
• Investigate or prevent fraud, security breaches, or illegal activities

3. Business Transfers

If Baby1stRental is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

4. With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

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Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Our Security Measures Include:

• Encryption: Payment information is encrypted using Secure Socket Layer (SSL) technology
• Access Controls: Limited access to personal information to authorized personnel only
• Secure Storage: Information is stored on secure servers with restricted access
• Regular Monitoring: We monitor our systems for potential vulnerabilities and attacks

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Your Privacy Rights and Choices

You have certain rights regarding your personal information:

1. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete. Contact us at info@4mybb.com or (424) 622-0425.

2. Opt-Out of Marketing Communications

• Email: Click “unsubscribe” in any promotional email or contact us to opt out
• Text Messages: Reply STOP to any text message to unsubscribe from SMS communications
• Phone Calls: Request to be added to our Do Not Call list

3. Opt-Out of Cookies and Tracking

You can set your browser to refuse cookies or alert you when cookies are being sent. Note that some website features may not function properly without cookies.

4. Deletion of Your Information

You may request deletion of your personal information, subject to certain legal exceptions (e.g., we may need to retain records for legal compliance or dispute resolution). Contact us at info@4mybb.com.

5. Do Not Sell My Personal Information

We do not sell your personal information to third parties. If our practices change, we will update this Privacy Policy and provide you with opt-out rights as required by law.

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Children’s Privacy

Baby1stRental’s services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@4mybb.com, and we will delete such information from our systems.

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Third-Party Websites and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices or content of third-party websites.

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California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: You have the right to opt out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at info@4mybb.com or (424) 622-0425. We will verify your identity before processing your request.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy.

Material Changes: If we make material changes to how we use your personal information, we will notify you by:

• Posting a prominent notice on our website
• Sending you an email notification (if you have provided your email address)
• Sending you a text message (if you have opted in to SMS communications)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

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SMS/Text Messaging Compliance

Baby1stRental uses SMS/text messaging services in compliance with:

• Telephone Consumer Protection Act (TCPA)
• TCPA Regulations
• Cellular Telecommunications Industry Association (CTIA) Guidelines

We use text messaging exclusively for transactional customer care purposes related to your rental. We do not send unsolicited marketing or promotional text messages unrelated to your rental transaction.

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Acknowledgment

By using Baby1stRental’s services, visiting our website, or providing us with your personal information, you acknowledge that you have read, understood, and agree to this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our services or provide us with your information.

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Thank you for trusting Baby1stRental with your baby equipment rental needs. Your privacy matters to us.